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THE LATEST NEWS

NCCN Moving and Handling trainer receives top accolade
In the recent RBS Great British Care Awards Sarah Back, our M&H trainer and essential member of our assessment team, was declared a finalist after rounds of nomination and interviews. She was presented with this "grand" trophy at the Northern Area awards ceremony held in York recently. NCCN is delighted that its commitment to ongoing training in all areas of its business has been recognised and thank Sarah for her enthusiasm and dedication that helps us to provide a qulaity service.

Selby office gets Top Marks in Care Quality Commission inspection
Our branch, shown left at 7 Brook Street, had its first Care Quality Commission inspection and was found to satisfy the demanding requirements of the commission and was given the top grade possible. Selby residents, either existing service users, existing care workers or those who are contemplating joining us or using our services so they become part of our quality provision, are welcome to drop in to discuss all aspects of care with manager Sarah Hall. The office is just down the road from the town council offices and close to the parking available in York Street.

NCCN expand onto the South Bank of the Humber Estuary
NCCN have extended their specialist services into Barton upon Humber, Scunthorpe, Goxhill, Winteringham, Coleby and Burton upon Stather in North Lincolnshire. This expansion of the complex services provided by NCCN is a significant development for the company and will be followed in the foreseeable future by further expansion on the south bank.

If you wish to join us in this exciting development and are able to travel to provide care for Service Users with Complex Needs, give us a ring, email mary@nccn.org.uk or complete and send us a complex care application form to join the team. It will be fine even if you are based on the North Bank in the Grimsby, Immingham or Brigg areas.

Inspection - Overall Grade "EXCELLENT"
In our last inspection a grade of "excellent" was awarded which classifies NCCN as "exceeding the standards that should be expected". If you have Acrobat Reader and you want to see our report click here to see the details. It has 21 pages and the summary on page 6 says

"Service users receive a consistent well-managed service and report that they get 'value for money'. Assessments and care plans are thorough and give staff the information they need to be able to care for people properly. Service users were positive about the care they receive, and said that staff were courteous and respectful. The agency provides excellent information for prospective service users and their relatives..... this is published in a variety of formats so an informed decision can be made about whether the agency is able to meet their needs.....the Learning Disability service has developed with the appointment of experienced managers and staff. Additional training is now provided which assists staff to work with challenges"