STATEMENT OF PURPOSE

AIMS

New Concept Care was established in October 1992. In 2000 a Limited Company called New Concept Care & Nursing Ltd was formed with three Directors.

NCCN aims to promote an enabling environment for Service Users through the development of Goal/Outcome Care Planning and for Care Workers through the implementation of the Training and Development programme and by dynamic staff supervision.

RANGE OF SERVICES AND GEOGRAPHICAL AREA

Care is provided across several counties in the North East of England for older people, those with physical disabilities, learning disabilities and mental health problems. Services are also provided for children and their families, domestic work or to provide a care worker to relieve a relative who needs a break. NCCN specialises in the provision of large care packages which are specifically designed for those who need a high level of care supervised by qualified nurses. A specialist Learning Disabilities team provides all levels of care in this specialty, including the provision of Independent Supported Living.

STATUS OF THE ORGANISATION

NCCN is a Limited Company. The Directors are:

Mary Luckett RGN RHV Cert Ed (Managing Director)
Andrew Luckett BA (Hons) Chartered Member CIPD (Human Resource Director and Registered Manager)
Peter Hiley PhD ( Director)

The Responsible Individual from the point of view of the National Care Standards Commission is Mary Luckett who can be contacted at:

New Concept Care & Nursing Ltd
9 – 11 Southgate
Market Weighton
York
YO43 3AF Tel: 01430 876000
Fax: 01430 871279

The Registered Manager is Andrew Luckett who can be contacted at the address given above.

QUALIFICATIONS WITHIN THE ORGANISATION

DIRECTORS

Mary Luckett Registered General Nurse, Registered Health Visitor Cert Ed, Assessors and Internal Verifiers Award, Moving and Handling Trainer, First Aid Trainer

Peter Hiley PhD, NEBOSSH Cert, Quality Assessor

Andrew Luckett BA (Hons) Business Management, Chartered Member CIPD

MANAGERS/SUPERVISORS

Managers and Supervisory staff have a range of qualifications relating to care, nursing and administration. In house or out-sourced training is provided to ensure that the needs of the organisation are met. This is informed by the Annual Appraisal System. Two Area Managers have Moving and Handling Training the Trainers Awards. Managers from the Learning Disability Service have Breakaway Trainers Awards and other training expertise relating to this service user group.

CARE WORKERS

In accordance with the Training and Development Policy, all Care Workers undertake Induction training which meets the needs of the Common Induction Standards prior to and during their first 6 weeks with the company. NVQ training is available for staff. A number of care workers have nursing experience, NVQ Level 2 and/or Level 3, and specific high level training in areas such as invasive ventilation, PEG feeding and other complex procedures.

CONTINUITY OF SERVICE

NCCN uses HomeCare software to co-ordinate care allocation. This indicates where a call is not covered. Every attempt is made to contact the client to explain any changes to times of calls or care workers in times of illness or holiday. If a call cannot be covered by alternative staff, the company will contact other providers in the area, the client and their relatives to attempt to locate alternative care arrangements.

In some circumstances it may be necessary to discontinue a service, these circumstances include:

1. Occasions where a client is unwilling to use recommended aids and adaptations (such as a hoist) to ensure the safety of staff.

2. Where a client is behaving in an abusive manner towards Care or Management staff.

3. If the environment is causing severe Health and Safety risks to staff.

4. On occasions when the supply of staff in an area ‘dries up’ causing the company to be unable to cover the calls.

5. If the company takes a decision to cease provision of services in a specific area.

In all circumstances, NCCN will engage in discussion to resolve any problems and if necessary will give 7 days notice prior to withdrawal of the service.

QUALITY CONTROL

Quality is maintained through internal quality control mechanism based on the National Minimum Standards. Satisfaction Questionnaires are distributed to Service User’s each month, results of this survey can be found at NCCN website www.newconceptcare.co.uk. Social Services Departments monitor quality of provision to meet the requirements of their tender arrangements. The Commission for Social Care Inspection carry out annual Inspections, their report can be found on the CSCI website at www.csci.org.uk

Service User quality monitoring visits are carried out at least every 6 months by Management/Supervisory Staff. During these visits quality is monitored, review of service provision takes place, safety is monitored and all records are checked. Frequent telephone contact is made with all clients by Management staff to ensure an effective flow of communication is maintained.

DATA PROTECTION

To comply with the requirements of the Data Protection Act 1998, NCCN informs all Care Workers and Clients about the information held on computer and paper based files and keeps all documents in a safe, confidential environment. This is covered by the Data Protection Policy held at NCCN Offices.

HEALTH AND SAFETY

NCCN has the following policies relating to Health and Safety:

Health and Safety Policy (with abbreviated versions which are
included in Staff Handbook and Service User Guide)
Health and Safety in the Office
Safer People Handling Policy
Lone Workers Policy
Smoke Free Working

Protection of Vulnerable Adults Policy
Medication Policy
Working with Violence and Aggression

These Policies and others are held at the office in Market Weighton and can be accessed by arrangement.

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